Quick-Start Guide

Troubleshooting Guide

 

Quick-Start Guide

1. Read the Installation Guide that was included with your AIRSIS Monitor. If you have misplaced your Installation guide, you can download it here.
2. Charge your AIRSIS Monitor for at least 6 hours before deploying it.
3. Make sure that you are deploying the right AIRSIS monitor for your instrument. For example, EBAM monitors require AIRSIS Monitor model AQEB-2000, while ESAM monitors require model AQES-2000.
4. Verify operation of your unit before deploying it to a remote location. We strongly recommend testing your AIRSIS Monitor and instruments locally where you can confirm operation and have access to AIRSIS support if you have difficulty. Once you have setup your equipment, click here to confirm that your unit is properly displayed on the Interagency Smoke Monitoring web site.
5. Your AIRSIS Monitor uses satellite communications to transmit environmental data to the web. For reliable communications, it is important that the antenna is properly connected and has a clear view of the sky. The AIRSIS Monitor will typically communicate even if there is some foliage overhead. However, metal roofs and other man-made structures will typically result in unreliable communications.
6. If you have any questions or require technical support, contact AIRSIS at 858-586-0933 between 8:30am and 5:00pm Pacific time, or send e-mail to support@airsis.com

 

Troubleshooting Guide

Problem	Solution
Serial data cable will not plug in	Make sure that there is no debris in either the cable connector or receiver. Confirm pin count and proper port location. Check for bent pins. If pins are bent or broken, contact AIRSIS
No lights appear on AIRSIS	Charge battery (minimum 6 hours) If battery is charged, check battery cables for secure connection
System lights appear to function, and then all go out at once. This repeats continuously	Charge battery (minimum 6 hours) If battery is charged, check battery cables for secure connection
Logger or Digital light does not illuminate	Ensure that both the AIRSIS Monitor and connected instrument are powered on Ensure that data cable is plugged in Confirm that environmental instrument is correctly configured to output data
Satellite Link light does not illuminate	Ensure that antenna is firmly attached to its mounting location If your unit has a magnetic mount antenna, make sure the cable has not been damaged Ensure that the antenna has a clear view of the sky, with minimal obstructions to the horizon and sky For a magnetic base antenna, try to place the antenna as high off the ground as possible and attached to a metal (steel) surface.
Data on website is incomplete or inaccurate	Make sure environmental instrument is configured correctly
AIRSIS Monitor does not appear on the Interagency web site	Wait 20 minutes after installation and click here to view your unit on the web. If your unit is not displayed and you have evaluated all of the above remedies, contact AIRSIS